Frequently Asked Questions

All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Because We Care Cleaning certified cleaner

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call at 708-303-8806 if there are any issues at all.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.